OVO Digital LLC strives to provide high-quality service to its clients. This Refund Policy regulates the terms and conditions of refunds and cancellations for payments made using Visa and MasterCard cards.
1. General Provisions
- 1.1. This Policy complies with the requirements of the international payment systems Visa and MasterCard.
- 1.2. Refunds are made only to the card from which the payment was made.
- Transaction data: Information about purchases, payment methods, account details, and order information.
- 1.3. The customer may request a refund by sending a request to the email pay@ovo.am.
2. Refund Conditions
- 2.1. Refund is possible in the following cases:
- Incorrect charge of funds;
- Order cancellation before execution;
- Incorrect provision of services or delivery of goods;
- Other (according to the terms of the contract).
3. Refund Procedure
- 3.1. To submit a refund request, the following information must be provided:
- Payment details (date, amount, last 4 digits of the card);
- Reason for the refund;
- Additional supporting documents (upon request).
3.2. The review of the application takes up to 10 business days.
3.3. If the refund is approved, the funds will be credited to the card within 3–15 business days (depending on the issuing bank).
4. Exceptions and Restrictions
- 4.1. Refunds are not made if:
- The service or product was fully received and corresponds to the description;
- The request was submitted after the specified deadline;
- The client violated the terms of the agreement.
4.2. Transaction fees may not be refunded if they are not provided for in the terms of the agreement.
5. Contact Information
- 5. Contact Information
- Email: pay@ovo.am
- Phone: [000]
- Address: [000]
This Refund Policy is effective from the moment it is published on the platform and regulates the process of refunds as well as actions that may be taken in case of a refund request. It applies to all operations related to refunds and establishes the procedure for their processing.
