We, the team providing the platform for creating online stores, strive to protect your privacy and data security. This Privacy Policy explains what data we collect, how we use it, and how we ensure its protection. By using our product, you agree to the terms of this policy.
1. Data Collected
- Personal data: Name, email address, phone number, business information, registration and login data on the platform.
- Device information: Device type, operating system, browser, IP address, location data, and other technical data that may be collected to improve service performance.
- Transaction data: Purchase information, payment methods, account details, and order details.
- Activity data: History of page visits, actions on the platform, feature usage statistics, user preferences.
2. Purposes of Data Collection
- To process registrations and provide access to platform features.
- For order processing, including payment for goods and services, delivery, and customer feedback.
- To improve the quality of our services and products, analyze platform performance, and optimize user interactions.
- To ensure security and protect against fraud.
- To send notifications, news, updates, and marketing materials (with user consent).
- To fulfill legal obligations and resolve potential disputes.
3. Data Usage
Collected data is used solely within the scope of providing our services and improving service quality. We do not sell or share personal data with third parties, except in the following cases:
- Payment systems and banks: To process payments through third-party services, which may request certain information necessary to complete a transaction.
- Service providers: We may share data with partners who provide certain services, such as hosting, technical support, analytics, or marketing. These partners are required to ensure data security and use the data only for performing their functions.
- Legal obligations: We may disclose information if required by law or to protect our rights, the security of users, or to prevent fraud.
4. Data Security
We take all reasonable measures to protect your data, including encryption technologies, security protocols, and two-factor authentication. However, it is important to note that no system can guarantee 100% protection from all threats. You are required to use strong passwords and not share your data with third parties.
5. Data Retention
Your data will be retained for as long as necessary to fulfill the purposes outlined in this policy or until required to comply with legal obligations. Afterward, data will be deleted or anonymized if no longer needed for processing purposes.
6. User Rights
Users have the following rights regarding their data:
- Right of access: You may request information on what data we store about you and request a copy of that data.
- Right to correction: You have the right to correct inaccurate or incomplete data.
- Right to deletion: You may request the deletion of your personal data if they are no longer required for providing services or if you have withdrawn consent for processing.
- Right to restrict processing: You may request restrictions on how your data is used in certain cases.
- Right to object: You may object to data processing if you believe it violates your rights.
To exercise these rights, please contact us using the contact details provided in the "Contacts" section.
7. Use of Cookies
To enhance user experience and analyze website visits, we use cookies. These files help us gather information about how you use our platform to improve functionality and adapt the service to your preferences. You can configure your browser to reject cookies, but this may limit the functionality of our website. Learn more
8. Changes to the Privacy Policy
We reserve the right to modify this policy at any time. All changes will be posted on this page, and we will notify you of significant changes if necessary. We recommend checking the privacy policy regularly to stay informed of the current terms.
9. Contact Information
If you have any questions or concerns regarding our privacy policy or data processing, please contact us at:
- Email: support@ovo.am
- Address: Yerevan, Armenia
This Privacy Policy comes into effect from the date of publication on the platform and applies to all data collected through our service.
